Frequently Asked Questions
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Answers to FAQs For Online Registration Customers
- Q: How do I begin the online registration process?
- A: You must first establish an online account.
- Q: Why should I set up an account with the on-line registration system?
- A: Your account will be a part of the data base we are developing. Even if you don't register online, the information will make it easier for you to sign up in the office. Additionally, your email will be an avenue of announcements for upcoming events.
- Q: How do I establish an online account?
- A: Before registering for any programs or activities online, you must establish an online registration account and receive a Customer ID and Password.
This is how you create an online registration account:
1) Click on the "My Account" button.
2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.
Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) A representative will approve your request for account and contact you via email once approved.
- Q: How do I register online for an activity?
- A: Once your account has been established and approved(see above questions), registration for programs and activities is easy:
1) Click the "Register Now" button on the registration home page.
2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.
3) Click on the "Add to My Cart" button if you wish to register for the activity.
4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to your Checkout Shopping Cart by clicking the Continue button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.
Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the Update Cart button.
- Q: Can I register online, but pay in the office?
- A: Unfortunately no. The system is designed to help with credit card registrations. Having an account with the department will make the registration easier when you do come to make payment.
- Q: How many accounts should each family have?
- A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established (see next question).
- Q: Can I view activities without registering?
- A: You can always browse through the activities without registering. Click "View Activities" button and look at all the activities that are offered.
- Q: What do I do if I forgot my password?
- A: From the My Account program, enter your Login name. Then check the Forgot your Password, box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
- Q: What will happen if I try to register for an activity that is fully enrolled?
- A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you within 24 hours, your space will be given to the next customer on the wait list.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The My Account feature allows you to view a weekly schedule of your familys upcoming scheduled activities. Just login, click on the My Account button, and then click on Family Schedule. A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
- Q: Do I pay a convenience fee?
- A: Yes, there is a small convenience fee typical of any internet sales. The fee is a percentage, however, our average customer pays approximately between $2.00 and $3.00.
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