Frequently Asked Questions

Frequently Asked Questions
Answers to FAQs For Online Registration Customers How do I request a User Login and password for an online registration account? How do I register online for an activity? How do I update My Account if I already have an internet Account? How do I add Family Members to My Account? How do I add additional activities to my shopping cart? How do I update "My Account" information and add a family member if I discover the information is not current at the time of checkout? If I have a balance due, must I come into the office to make the payment? How can I view my family's upcoming scheduled activities? Can I view my transaction history and print out my past receipts online? Can I make a facility reservation on-line? Q: How do I request a User Login and password for an online registration account? A: Before registering for activities, you must establish an online registration account and receive your User Login and Password. The following steps are how you create an online registration account: 1) Click on the "My Account" button. 2) Fill out the form for New Account Request completely, including birthdate and click submit. Please submit your request only once. IMPORTANT NOTE: Due to federal regulations, children under the age of 13 are not permitted to conduct on-line transactions. Parents and guardians must create an account and proceed to add family members to their account. Adding family members will allow parents or guardian to register children in acivities. Back to Top Q: How do I register online for an activity? A: 1)Click the "View Activities" button at the top of this page. 2) Select the activity that you would like to enroll in. Clicking on the underlined activity name will show you a detailed activity description. NOTE: You may narrow your search for activities by using any of the four drop-down search boxes at the top of the online registration page. They are: location, category, sort by, and select. Activies that are "grayed-out" on the screen are not currently available for registration. 3) Click on the "Add to my Cart" button if you wish to register for the activity. 4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to Checkout by clicking on the "CheckOut" button. From this screen you can remove activities from your cart, view more activities and add them to your cart, or update your cart information. Please Note: If the activity for which you are enrolling is full, you will be placed on a waiting list. Your shopping cart will indicate if you are on a waiting list under the "Quantity" column. It will show a "0". Once everything is correct, click on the "Continue" button. 5) Confirm your activity name, date and time, enrollee and price, then pay with a credit card. Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". 6) Print your receipt for the online registration. Once your payment has been approved, your receipt will be displayed. Please print a copy of your receipt for your records. Another copy will be sent to the e-mail address you have on file. Back to Top Q: How do I update My Account if I already have an internet Account? A: If you already have an Internet Account, you can update your personal information at any time by returning to the "My Account" section. Enter your User Login and Password to gain access to your account information and update any information that has changed since the creation of your online registration account. If you should need to change your address or a birthdate, please contact the Recreation Division office at 650.726-8297 directly. Back to Top Q: How do I add Family Members to My Account? A: You may add as many members into your account as necessary. 1) After you receive your initial User Login and Password, click on the "My Account" button. 2) Enter your User Login and Password to login. 3) Select "Change Family Members". 4) Add the new family member information. Please include the correct date of birth for each person. This helps the online registration software to determine eligibility for age-restricted activities. Back to Top Q: How do I add additional activities to my shopping cart? A: To add additional activities, just select the "Show Activities" button on the checkout cart screen. Repeat the selection steps for the second activity and it will be added to your shopping cart. Back to Top Q: How do I update "My Account" information and add a family member if I discover the information is not current at the time of checkout? A: You can choose to modify your account information during the checkout process. You can even add new family member(s) to be enrolled in your selected activity. Just click on the "My Account" button from the shopping cart and update your information and/or add your family member(s). Once all family members have been added, then select the "Shopping Cart" button, and from there you may proceed with the checkout process. Back to Top Q: If I have a balance due, must I come into the office to make the payment? A: You have a choice!! You can either make payments online or come to our office and pay in-person. Just login and click the "My Account" button and then click on the "Pay on Account" link. Follow the instructions to make your payment online via credit card. "My Account" lets you update your account details, make payments on your account, change you Password, Family Member information, and much more. Back to Top Q: How can I view my family's upcoming scheduled activities? A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held. Back to Top Q: Can I view my transaction history and print out my past receipts online? A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions with the Half Moon Bay Recreation Division. Just login, click the "My Account" button, and select "Account Detail" to view the receipt and/or print it out for your records. Back to Top Q: Can I make a facility reservation on-line? A: No, you cannot, however, you may view facility availability. Should you find a time and facility that you are interested in, you may submit a request on-line or call our office at 650.726.8297. Back to Top
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Answers to FAQs For Online Registration Customers

Q: How do I request a User Login and password for an online registration account?: A: Before registering for activities, you must establish an online registration account and receive your User Login and Password. The following steps are how you create an online registration account:

1) Click on the "My Account" button.

2) Fill out the form for New Account Request completely, including birthdate and click submit. Please submit your request only once.

IMPORTANT NOTE: Due to federal regulations, children under the age of 13 are not permitted to conduct on-line transactions. Parents and guardians must create an account and proceed to add family members to their account. Adding family members will allow parents or guardian to register children in acivities.
Q: How do I register online for an activity?: A: 1)Click the "View Activities" button at the top of this page.

2) Select the activity that you would like to enroll in. Clicking on the underlined activity name will show you a detailed activity description.

NOTE: You may narrow your search for activities by using any of the four drop-down search boxes at the top of the online registration page. They are: location, category, sort by, and select. Activies that are "grayed-out" on the screen are not currently available for registration.

3) Click on the "Add to my Cart" button if you wish to register for the activity.

4) Next, login to your online Registration Account by entering your Customer ID and Password. Proceed to Checkout by clicking on the "CheckOut" button. From this screen you can remove activities from your cart, view more activities and add them to your cart, or update your cart information.

Please Note: If the activity for which you are enrolling is full, you will be placed on a waiting list. Your shopping cart will indicate if you are on a waiting list under the "Quantity" column. It will show a "0". Once everything is correct, click on the "Continue" button.

5) Confirm your activity name, date and time, enrollee and price, then pay with a credit card. Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue".

6) Print your receipt for the online registration. Once your payment has been approved, your receipt will be displayed. Please print a copy of your receipt for your records. Another copy will be sent to the e-mail address you have on file.
Q: How do I update My Account if I already have an internet Account?: A: If you already have an Internet Account, you can update your personal information at any time by returning to the "My Account" section. Enter your User Login and Password to gain access to your account information and update any information that has changed since the creation of your online registration account.

If you should need to change your address or a birthdate, please contact the Recreation Division office at 650.726-8297 directly.
Q: How do I add Family Members to My Account?: A: You may add as many members into your account as necessary.

1) After you receive your initial User Login and Password, click on the "My Account" button.

2) Enter your User Login and Password to login.

3) Select "Change Family Members".

4) Add the new family member information. Please include the correct date of birth for each person. This helps the online registration software to determine eligibility for age-restricted activities.
Q: How do I add additional activities to my shopping cart?: A: To add additional activities, just select the "Show Activities" button on the checkout cart screen. Repeat the selection steps for the second activity and it will be added to your shopping cart.
Q: How do I update "My Account" information and add a family member if I discover the information is not current at the time of checkout?: A: You can choose to modify your account information during the checkout process. You can even add new family member(s) to be enrolled in your selected activity. Just click on the "My Account" button from the shopping cart and update your information and/or add your family member(s). Once all family members have been added, then select the "Shopping Cart" button, and from there you may proceed with the checkout process.
Q: If I have a balance due, must I come into the office to make the payment?: A: You have a choice!! You can either make payments online or come to our office and pay in-person. Just login and click the "My Account" button and then click on the "Pay on Account" link. Follow the instructions to make your payment online via credit card. "My Account" lets you update your account details, make payments on your account, change you Password, Family Member information, and much more.
Q: How can I view my family's upcoming scheduled activities?: A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
Q: Can I view my transaction history and print out my past receipts online?: A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions with the Half Moon Bay Recreation Division. Just login, click the "My Account" button, and select "Account Detail" to view the receipt and/or print it out for your records.
Q: Can I make a facility reservation on-line?: A: No, you cannot, however, you may view facility availability. Should you find a time and facility that you are interested in, you may submit a request on-line or call our office at 650.726.8297.